FAQ
SHIPPING
*ALL ORDERS SHIP WITHIN 42 HOURS :)
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ONCE YOUR ORDER HAS BEEN PLACED, WE WILL CONFIRM THE RECEIPT OF YOUR ORDER TO THE EMAIL ADDRESS PROVIDED AT CHECKOUT. TRACKING WILL BE EMAILED TO YOU SOON AFTER.
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*ITEMS THAT ARE "MADE TO ORDER", OR PRE-ORDERED MAY TAKE 2-3 WEEKS FOR PRODUCTION, AND 5-7 DAYS FOR SHIPMENT.
ITEMS MIGHT STATE A MORE SPECIFIC WAIT TIME IN THEIR DESCRIPTION.
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CAN I CHANGE, OR CANCEL MY ORDER?
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CONTACT THROUGH INSTAGRAM @strezzapura OR strezzapura@gmail.com FOR THE POTENTIAL TO CHANGE OR CANCEL AN ORDER.
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FEEL FREE TO REACH OUT FOR CUSTOM/COUTURE ITEMS.​
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WE ARE NOT ALWAYS ABLE TO ASSIST; UPDATING SIZES, ADDING ITEMS, & COMBINING SHIPPING TO PLACED ORDERS.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
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PRE-MADE GARMENTS SHIP IMMEDIATELY.
ORDERS SHIP WITHIN 42 HOURS TYPICALLY. TRANSIT CAN VARY.
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DOMESTIC ORDERS ESTIMATE ONE WEEK.
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PRE ORDERS MAY TAKE AN ADDITIONAL 2-3 WEEKS.
CONSIGNMENT ITEMS MAY REQUIRE SOURCING MATERIAL, AND PRODUCTION CAN VARY DEPENDANT UPON US RECEIVING NEEDED MATERIALS.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN/EXCHANGE POLICY
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ALL SALES ARE FINAL, AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
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IN CASE THERE IS A DEFECT OR ANOTHER ISSUE WITH YOUR ORDER, REACH OUT TO OUR CUSTOMER SERVICE TEAM AT THE CONTACT PAGE. PLEASE BE SURE TO INCLUDE YOUR FULL NAME, ORDER NUMBER, AND PHOTOS OF THE ISSUE SO THAT WE MAY BETTER ASSIST YOU.
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PRODUCT
SIZE CHART
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IN THE FOOTER ON THE WEBSITE OR HERE SIZE CHART.
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ITEMS THAT DEVIATE FROM STANDARD SIZING, WILL HAVE A CUSTOM SIZE CHART IN THE PRODUCT DESCRIPTION. CUSTOM ORDERS THAT DEVIATE FROM STANDARD SIZING WILL ALSO HAVE A CUSTOM SIZE CHART.
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